Meeting the Demands of customers with the Best Insights
Dashboards, Machine Learning, Algorithms and Analytics.
The information we need at our fingertips, all built on secure scalable architecture.
Business processes that keep us aligned with the needs of the customer and our business' capacity to deliver, while remaining lean enough to compete.
The purpose of business is the same. Deliver.
But change is happening quickly and many industries are experiencing disruption they can't fight because they are doing things the same way they have done it before. As a result, updated processes and procedures are in order with a renewed focus on the customer experience.
According to Gartner “By 2017, 89% of marketers expect customer experience to be their primary differentiator.”
Now is Here.
Data's gone Big and the internet connects almost anything and everything.
Sustainable products friendly to the environment are a priority for many consumers and becoming a mandate by society.
The workforce is demanding more flexible options to balance work and life, and why not, technology gives us choices.
In terms of disruptors…
CNBC’s “How Airbnb is growing a far-flung global empire “ shows that “The United States makes up just 16 percent of Airbnb's listings globally, with just two of the top 10 markets — New York City and Los Angeles. From March 2015 to March 2016, New York grew by 38 percent and Los Angeles by 32 percent”
While according to the Wall Street Journal, the impact of Uber and Lyft has been so great that "Volkswagen Takes Challenge...With New Berlin-Based Company."
Along with increased options to customers, sharing and gig economies provided more opportunities for income, but interfered with business as usual for the Transportation and Hospitality industries.
So, what does it all mean…
We need to Let BI Drive us to best Insights.
In Unlocking the potential of the Internet of Things the authors state “Our bottom-up analysis for the applications we size estimates that the IoT has a total potential economic impact of $3.9 trillion to $11.1 trillion a year by 2025.”(1)
With access to data from all these new devices we can really start to understand our customers’ relationship to our products and make predictions on what they might need in a way that we haven’t before.
But to get profitable results, we have to structure and operate our business around meeting the demands of our core customer base, now and in the future. We need the right tools to transform to ensure we are stable enough to deliver and flexible enough to compete.
Change is inevitable, but transformation can be managed and controlled.
- The Business Channels